(REGIONAL TECHNICAL SUPPORT SPECIALIST)
WORK LOCATION: Information Technology, LSU AgCenter, Northeast Louisiana.
POSITION DESCRIPTION: General responsibilities include installing, setting up, maintaining, and repairing computers and related equipment in a Windows environment; configuring and supporting packaged software such as Microsoft Office and Windows operating systems; installation and setup of Windows based software, peer to peer networking software and hardware, and telecommunications hardware (including wireless access and handheld devices), wiring and connections. The person filling this position will be expected to diagnose problems successfully by telephone, remote access tools, as well as onsite visits; research computing equipment and software to guide purchasing decisions; work with others in IT to provide technical training to users and peers. The geographic area of responsibility will generally be the northeast part of Louisiana. Overnight travel will occasionally be required. This person reports to the Assistant Director for IT Support in LSU AgCenter Information Technology.
QUALIFICATION REQUIREMENTS: A bachelor’s degree is required (preferably in computer science, electrical or computer engineering or other discipline with an equivalent combination of experience and capabilities and/or IT related professional certifications.) Applicants must have two or more years of experience with the Microsoft desktop Windows 7 operating system and the Microsoft Office 2010 suite of applications or newer. Strong analytical and technical communication skills are required. An ability to learn and adapt quickly is a must. Candidates must be able to climb, balance, stoop, kneel, crouch, and or crawl as well as lift and handle 50 lbs. Applicants must have a cellphone with voice and data services and have or be able to obtain a valid Louisiana driver's license, as well as a reliable vehicle for driving to area sites (a travel allowance will be provided for business travel in a personal vehicle).
SALARY AND BENEFITS: Salary will be commensurate with qualifications and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.
APPLICATION DEADLINE: November 1, 2013 or until suitable candidate is located.
DATE AVAILABLE: Upon completion of interview process.
APPLICATION PROCEDURE: Must apply online at https://lsusystemcareers.lsu.edu/ by attaching cover letter with resume, transcript, and two letters of recommendation. Paper, faxed or e-mailed application materials will not be accepted, except that in lieu of attaching recommendation letters online, they may be sent directly to:
Davis Dautreuil, Assistant Director (IT Support)
LSU AgCenter Information Technology
118 Knapp Hall
Baton Rouge, LA 70803
Web site: www.lsuagcenter.com